Shipping policy
Do You Offer Free Shipping?
Yes! We offer FREE Standard Shipping Australia-wide on all orders over AU$100.
For orders under AU$100, shipping costs are calculated automatically at checkout based on your delivery location.
How Long Does Shipping Take?
Orders are typically processed within 1–2 business days.
Estimated delivery times:
- Metro Australia: 2–5 business days
- Regional Australia: 3–7 business days
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number so you can monitor your delivery.
Do You Ship Internationally?
At the moment, ETTIS ships exclusively within Australia. We're working on expanding internationally in the future.
How Can I Track My Order?
As soon as your order is shipped, we'll send you a confirmation email containing your tracking details. You can use the tracking link anytime to view the latest delivery updates.
My Order Hasn't Arrived Yet
If your estimated delivery window has passed, please contact our support team with your order number. We'll investigate with our shipping partner and help resolve the issue as quickly as possible.
Can I Change My Delivery Address?
If your order hasn't been dispatched yet, we may be able to update your delivery address. Please contact us as soon as possible after placing your order, and we'll do our best to assist.